BARBARA A. RITTIMAN

2229 Avenida de Los Alumnos
Santa Clara, CA 95054
Home: 1.408.727.4336
Cell: 1.408.718.7385
Email: barbara@rittiman.com
 
 
RECENT EXPERIENCE (1992 2002):
 
1992-1997: SENIOR TECHNICAL WRITER (CONTRACT) -- QUANTUM CORPORATION
Originally retained by the Training Department to create the appropriate process documentation for an initial ISO 9000 audit. When this was completed successfully, I moved into the creation and maintenance of process documentation for the Worldwide Hard Drive Repair and Reconfiguration function.
This began with a paper-based system for six products, written in PageMaker on Macintosh computers. The Drive Table (drive configuration data) was run on a FileMaker Pro database. This system, when fully functional, required one manager, four+ writers, two engineers, and one Document Control Administrator.
Time-to-publish: minimum - 5 days (in addition, overseas sites required shipment of documents).

I was an original member of the Redo Team which was organized to re-design the system as a computer-based, hypertext-linked online system. I was also the Senior Writer as well as a member of the Software Selection Group and Database Redesign Team. I designed the document presentation, the interface, all of the graphics and icons, and wrote/edited all of the process documents in FrameMaker 4.0
The DocuNet #1 system was launched in 1993 in Malaysia and the U.S. This version required one manager, four writers, two engineers and one Document Control Administrator to maintain.
Time-to-publish: minimum 24 hours (required Macintosh and proprietary software to access).
In response to a radical process design change and the release of a software upgrade, the next incarnation was designed to take advantage of FrameMaker 5.0s increasingly powerful hypertext capabilities. The improved system required fewer people to maintain it while providing faster and more functional access for the users.

The new system was launched in 1996 in Malaysia, the U.S., and Ireland. DocuNet #2 required one manager, two writers, one engineer and 0.5 Document Control Administrator to maintain.

Time-to-publish: minimum - 8 hours (required Macintosh and proprietary software to access).
 
1997-2001: ENGINEERING MULTIMEDIA SYSTEMS ARCHITECT -- QUANTUM CORPORATION
2001-2002: SENIOR ENGINEER -- MAXTOR
After an announcement that the company was moving to a completely PC-based system, I designed a new release to utilize the Internet as the platform. Newly-available technology provided functionality guaranteeing that only information relevant to the product, the process step and the Repair location was presented to the user, a difficulty with earlier versions.
Drumbeat (eventually purchased by Macromedia and renamed UltraDev, now Dreamweaver UltraDev) was the software selected to create the ASP-driven documents with Access as the database for the site. Working with an Access developer and a DBA, I was responsible for bringing the rest of the project to completion. This included designing the website, developing the GUI, including graphics and icons, and writing all of the content. I developed and tested of all of the required control systems, engineering interfaces, naming conventions, numbering schemas, and other essential structures. I designed, tested and deployed the maintenance procedures, review matrices and back-up processes.

The latest DocuNet for 26 products was released in April 2001. It requires the services of one writer and one engineer to maintain.

Time-to-publish data changes: minimum - 15 minutes (available worldwide to any type of computer).
Time-to-publish process changes: minimum - 2 hours (available worldwide to any type of computer).
 
ADDITIONAL EXPERIENCE:
PROCESS DOCUMENTATION AND TRAINING:
MSL Corporation: Documentation Consultant Contract PCB Manufacturing (1995)
Oxford Associates: Senior Technical Writer Medical Imaging Equipment (1990-1992)
Smart Modular Technologies: Documentation System Design Consultant PCB Manufacturing (1989-1990) 
Digital Equipment Corporation: Senior Technical Writer, Engineering/Training Alpha Chip (1987-1989)
 
SOFTWARE REVIEW/TEST:
PC-SIG: Contributing Editor PC-SIG Encyclopedia of Shareware (1988 1990)
 
PRODUCTION CONTROL AND PLANNING:
Cypress Semiconductor: Senior Production Control Planner SRAMs (1986-1987)
GE/Intersil: Senior Production Control Planner Hybrids, Analog Switch, Power MOS (1981-1986) 
Supertex: Production Control Supervisor/Planner - Power VMOS (1980-1981)
 
PROCESS CONTROL ENGINEERING: 
Kylex Corporation: Process Engineer LCD Engineering (1980)
Optical Displays Inc.: Process Development Engineer LCD Engineering (1979-1980)
Commodore Business Machines: Process Control Engineer LCD Engineering (1978-1979)
Fairchild Camera and Equipment: Process Control Engineering Technician BiPolar Memory (1973-1978)
 
References available upon request.